Sales
We aim to give you a clear idea of the nature of the plants and products that we sell. There may inevitably be variations in size, shape and colour between different specimens. Illustrations, descriptions, photographs and other information relevant to a specific product is approximate and for guidance only.
Goods pricing and delivery
If the price of goods changes between the date we accept your order and the delivery date, you will pay the price you paid during your original transaction.
We will deliver the goods to the address you specify for delivery on your order. Please make sure this address is accurate, and that you are careful to select the appropriate address for shipping and billing. We cannot accept any liability for loss or damage to the goods once they have been delivered in accordance with your delivery instructions.
We aim to deliver within the quoted time frame, but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, we will contact you to advise you that the delivery date has changed.
You will only own the goods once they have been successfully delivered and when we have received cleared payment in full. Goods supplied are not for resale.
Warranty
We aim to provide high quality plants and products to our customers. Accordingly, we warrant that where the goods and products that are not already covered by a manufacturer’s guarantee, they will meet our specification and will be free from defects at the time of delivery. If the goods arrive with you in an unacceptable state, please contact us to highlight the problem, and we will replace or refund your goods as applicable.
The availability and colour of plants may vary according to the season and market availability. We will alert you if there has been a change in your order of live plants and give you the option to cancel and refund your order or offer you a suitable alternative.
Security
We work with reputable third-party payment providers, who use digital signatures and strong encryption to ensure that all sensitive information is protected throughout every transaction.
Liability
The total liability of Cambo Heritage Trust for any claim, howsoever arising, shall not exceed the price of the goods supplied by us to the customer.
If you have a valid claim based on the poor condition or quality of your goods and you return them within a reasonable time, you are entitled to choose between a refund or replacement where possible.
These terms and conditions do not affect your statutory rights as a consumer.
We endeavour to keep the website up-to-date, but retain the right to update product information without notice.
Complaints
If you wish to complain about any aspect of our service, please email snowdrops@cambogardens.org.uk
Data laws
returns, refunds and exchanges
We hope that you are delighted with your order from us. However, we understand that you may occasionally wish to return an item/order if you change your mind, if you find an item which is not as you expect, or if an item is faulty.
Please examine your items and inform us of any problems as soon as you receive your delivery, as returns must be processed within 28 days of receiving your order.
The procedure for returning an item to us depends on the circumstances. Please see the relevant section below, or contact us if you are unsure.
All plants and bulbs
The procedure for returning live products can vary depending on the type, season, condition, size, quantity and reason. If you wish to return plants, seedlings, plugs, bulbs, tubers, bare roots, etc, please contact us immediately upon receiving your order, to discuss the best course of action.
Payments and guarantees
All prices include VAT at the current rate where applicable.
Your payment will be processed at the point of order. Please check each individual product page for details of expected delivery times, especially for bulbs, seedlings and plants. If your order will be split into multiple deliveries, you will only pay one postage charge.
Payment
Online
Credit or debit card*
We accept Visa, Mastercard or Maestro.
Phone
Credit or debit card*
We accept Visa, Mastercard or Maestro. We regret that we cannot accept payment by American Express.
* There is no additional charge for using a credit card. We work with reputable third-party payment providers, who use digital signatures and strong encyption to ensure that all sensitive information is protected throughout every transaction.
Our guarantee
Every product we supply will have passed our high-quality standards, and we hope you are delighted with your goods.
Please examine your order when it arrives and get in touch with as soon as possible. If you have any problems, call us on 01333 451040.
